Latest advisories, maintenance notices and system updates.
💻 Advisory: Windows 11 Upgrade Requirement for MDCs
To remain compliant, all departments will need to upgrade machines on the Netmotion Domain to Windows 11 version 25H2 by October 2026.
Microsoft has scheduled Windows 11 version 24H2 to reach End-of-Life for standard editions in October 2026. Machines running unsupported versions after that date will be considered non-compliant.
At this time, Windows 11 Enterprise editions are scheduled to remain supported on version 24H2 until October 2027. Departments running Enterprise may remain on 24H2 until that time, but upgrades to 25H2 are still recommended where possible.
🔔 Update:
06/25/26
The majority of machines capable of upgrading to Windows 11 25H2 have already been updated. If you receive a notification regarding a Windows 11 upgrade, please contact Support by phone or email so we can review your device and discuss the available options.
💻 Monthly Server Update
Scheduled: ** 11/16 **
Estimated Window: 0800 to 1000 hours
Effected services are:
- SecureAccess (VPN, aka Netmotion)
- Locution
- Paging (PageGate)
- Windows Login Authentication
- MFA (DigitalPersona)
- ProQA (Medical Protocol Software)
- Share Drive
Users may experience brief connection loss during rolling restarts.
If any issues are observed after maintenance, please contact Support.
💻 Monthly Windows Security Patch / Update push
Scheduled: 11/18
Updates automatically run at 3:00 am and require a restart for the updates to apply. Users may defer their update for up to 24 hours, at which a forced update will occur.
Note: Locution stations will be updated at 8:00 am and will be immediately restarted and monitored for reconnect. Support will reach out if any connection issues arise.
🔔Alert: Secure Access VPN Update
The month of October introduced a new client version for our Secure Access VPN. Due to a technical issue, the client was pushed earlier than planned, causing an update during the busy hours of the morning on Tuesday the 20th.
It is advised to restart your MDC's if they have not been restarted since the 20th, as it is needed to finalize the update. If you have any issues connecting to the VPN that a restart cannot fix, please contact us at PublicSafety_Support@Clermontcountyohio.gov or call 513-732-2231.
🔔Alert: CrowdStrike Falcon
We have begun our onboarding for CrowdStrike, which is a cybersecurity monitoring service. It involves a sensor install on each of the devices monitored, and this sensor has been installed on the majority of the MDCs already. Any agency that has devices that have been turned off for some time should boot them up to receive important updates, as well as the Sensor.
🔔Alert: MARCS Support Icon
Bomgar has recently depreciated the Bomgar remote assistance application. As such, we have removed the icon for the application, and have replaced it with a web link icon that will navigate you to the remote assistance website instead. The icon is named MARCS Support and is an icon of a dog in front of a laptop.